Our Features
Support that feels like a real conversation
YS Desk puts a powerful live chat widget on your website and brings every customer message into one beautiful inbox your whole team can work from.
- 4,200+ teams trust YS Desk daily
Every conversation, one place
No more lost messages or tab switching. Every chat your customers start lands in a single, organised inbox your whole team works from together.
Resolve faster, together
Assign conversations, leave internal notes, and @mention teammates — all without the customer ever seeing. Your team always knows who’s on what.
- All, Mine, Unassigned, Mentions and Closed views
- Smart auto-assignment by availability
- Internal notes and @mentions for team collaboration
- Tags, conversation history, and full contact timeline
Conversations that convert
Deploy a beautifully crafted chat widget on your website in minutes — no code needed. Greet visitors instantly, answer questions, and close support tickets from one screen.
- Custom welcome and offline messages
- Typing indicators, read receipts, and file sharing
- Fully customisable colours, launcher, and branding
- Mobile-optimised widget — works on any device
Know every customer deeply
Every visitor who chats becomes a rich contact profile — with their full conversation history, activity, and details in one view. Build segments, filter, and export any time.
- Unified customer profiles with full chat history
- See who's active on your site right now
- Filter by last seen, location, conversation count
- Export to CSV any time, no limits
Decisions backed by real data
See what’s happening across every conversation — first response time, resolution rate, team performance, and CSAT — all in a dashboard you’ll actually use daily.
- Real-time live monitor of all active conversations
- Team performance and individual agent leaderboards
- CSAT score collection with automated follow-ups
- Downloadable reports — CSV and PDF any time
Built for teams that scale
Manage agents, set roles and permissions, monitor live workloads, and keep everyone accountable — whether you have 2 agents or 200.
- Custom roles with granular permission controls
- Live agent status — online, away, offline
- Invite members in seconds, revoke access instantly
- Full activity log and team audit trail
Every feature, every plan
No hidden add-ons, no feature gating on the essentials. Everything your support team needs is built in from day one.
Website live chat
Embed a fully customisable chat widget on your site. Visitors chat, you reply — instantly.
Unified inbox
All conversations in one shared inbox — filtered by All, Mine, Unassigned, Mentions, and Closed.
Contact management
Rich contact profiles, full conversation history, activity tracking, and segments.
Analytics & reports
CSAT, response time, resolution rate, and team performance — all measurable, all exportable.
Team management
Roles, permissions, invitations, live workload visibility, and activity audit log.
Saved replies
Build a library of response templates. Use keyboard shortcuts to reply in seconds, not minutes.
Live monitor
Watch all active conversations in real time. Jump in and reassign on the fly.
Chatbox customisation
Colours, launcher position, welcome message, offline behaviour — fully yours, no code.
Workspace settings
Full workspace controls — notifications, integrations, security, and danger zone in one place.
Loved by support teams everywhere
Sneha Rao
Head of Support, Rocketship
Jake Liu
Founder, Launchpad HQ
Anika Mehta
Customer Success Lead, Growthly
Ready to transform your customer support?
Join 4,200+ companies delivering faster, friendlier support with YS Desk.