GET IN TOUCH
We're here and genuinely happy to help
Choose how you’d like to connect — we have real humans ready across every channel.
contact@ysdesk.com
Phone
+91- 98765 43210
Response time
24 hours
Send us a message
We usually reply within one business day.
- Get the help you need
Our team can assist you with:
- Explore features that fit your workflow
- Choose the right plan for your team
- See how the platform works with a demo
- Get help with setup and onboarding
- Understand how to scale your support
Clients That Uses Our YSDesk Service
The honest answers you actually want.
What are your support hours?
Live chat support is available Monday–Friday, 9:00 AM – 8:00 PM IST (3:30 AM – 2:30 PM UTC). During these hours, we typically respond within 2 minutes. Outside these hours, you can still send a message and we’ll reply first thing when we’re back online. Email support is available 24/7 with same-day responses on business days.
I'm a free plan user — do I still get support?
Yes — everyone gets access to our Help Center and email support, regardless of plan. Live chat with our team is available on Starter and above. We believe every customer deserves a response, and we’ve never denied support based on plan tier.
How quickly can I get a sales demo booked?
Usually same day or next day. Use the “Talk to Sales” option in the contact form above, or email sales@ysdesk.com with your preferred time slots. Demos are 20–30 minutes via video call. We’ll walk you through the platform, answer questions, and recommend the right plan for your team size and use case.
Can I get help migrating from another tool?
Yes. We offer free migration assistance for customers switching from Intercom, Freshdesk, Crisp, Tidio, or any other platform. Our team will help you export your contacts and conversation history, set up your channels, and get your team trained in under a day. Contact sales@ysdesk.com to get started.
I have a billing issue — who do I contact?
Email billing@ysdesk.com with your workspace name and a description of the issue. For billing disputes or refund requests, we aim to resolve within 24 hours. For invoicing questions or plan changes, we typically respond within a few hours during business days.
Do you offer phone support?
We don’t have a general inbound phone support line — we’ve found that live chat and email let us help more customers more effectively. For Enterprise customers, dedicated support calls with your account manager are included. Sales calls can be scheduled by any customer — just reach out and we’ll find a time.
How do I report a security vulnerability?
Please email security@ysdesk.com directly. Do not post vulnerability details publicly before we’ve had a chance to investigate and patch. We take security reports seriously and will acknowledge receipt within 24 hours. Responsible disclosure is rewarded — ask about our bug bounty program in your report.